In my last FashionPhile review post, I mainly focused on the story of buying my Chanel light gold wallet. This FashionPhile review is more general because it’s going to focus on the pros and cons of the website.
FashionPhile is a great preloved luxury website that I visit often. If you know anything about the preloved luxury market, you’ll probably have heard of this company.
I got into preloved goods earlier this year, which is something I didn’t think would happen. I had my fair share of hesitations before dipping my toes into the preloved market. Once I started though, I never looked back. There are many reasons why you should buy preloved.
FashionPhile Review – Pros
1) Good Product Selection/Hard to Find Items
FashionPhile has enough items for you to browse but not so much that it’s overwhelming. You’re bound to find a few items you like.
I also like that FashionPhile has items that are hard to find (i.e. my Chanel light gold wallet). I had no idea how many colours there were for Chanel wallets. It was through FashionPhile that I found the perfect colour for me. I wanted a Chanel trifold wallet for so long and now I finally have one!
2) Overstates Flaws
Many bloggers talk about how surprised they are with the item’s condition when it arrives. The product often comes in better condition than they expected. I didn’t really believe them until I experienced it myself.
My Chanel chevron wallet was in excellent condition with faint scratches on the hardware. Since it was my first time shopping there, I didn’t know what to expect. I couldn’t see the scratches from the pictures but I knew that they were there (it was stated in the description).
When I received my wallet in the mail, I was closely inspecting the hardware for those scratches. I couldn’t even see it! If I hadn’t known, I would have thought it’s completely new. I think it is, to be honest. I think of it as buying the product on display. It’s technically new but not pristine.
FashionPhile does a really good job at that. Their strategy of exaggerating their imperfections is working too. Look at how many people are praising them!
3) Detailed Description
I love that FashionPhile tells you what year the item was made. I would have had a harder time researching the light gold wallet if they didn’t provide the year. Maybe you found an item you like on their website but want to compare prices and look around elsewhere. With this information, it’s easier for you to do so. I mean, it’s better than typing in ‘Chanel gold wallet.’ There are way too many gold shades. It’s going to take forever to find the shade you actually want.
They also make it clear what the item comes with. For example, when I got my Chanel wallet, it clearly states that the box, dust bag and authenticity card comes with the product. Other than the authenticity card, I don’t really care about the other two. I prefer it if the product comes with the box and original packaging but it’s not a deal-breaker.
4) Professional Pictures with Many Angles
With websites like eBay and Instagram shops, I’ve noticed that their pictures aren’t of high quality. A lot of them might be individual sellers so they’re using their phones to snap some quick pictures. I HATE it when they don’t take a lot of pictures. Some sellers might not take pictures of the interior or the corners (these wear out the quickest).
I already can’t see or touch the product in person. The pictures and the description are the only things I have to make my decision on whether or not to buy something.
SO I NEED MANY PICTURES.
FashionPhile has professional pictures and many angles of the product. I especially like that there’s a mannequin holding the product in its hand so you have an idea of how big the product is. A picture is worth a thousand words. I way prefer seeing a mannequin holding a product to really get the feel of how big it is rather than getting out a ruler and measuring it out.
I would prefer it if the company included the measurements in centimetres instead of inches.
5) Authenticity – Lifetime Guarantee
Their products are usually in Carlsbad, California (where the company is from) so they ship directly from their warehouse to wherever you are. All of their products go through a rigorous checking system to make sure the products are real.
It’s important to know that the product you’re buying is 100% real. Who wants to shell out hundreds or thousands of dollars just to find out their item is fake?
FashionPhile has a lifetime guarantee so there’s no need to worry that it’s fake. I mean, if a product is authentic, that shouldn’t have an expiry date but a lifetime guarantee sounds better, right?
6) Generous Return Policy
FashionPhile has a generous return policy. You can return the item within 30 days of the purchase date. I haven’t used the return policy and I doubt the international customers will use this as much compared to their American customers. It’s more trouble to ship the product back but it is an option for those who need it.
7) Customer Service/Security Check
I was impressed that FashionPhile called me to verify that I was the one that made the purchase. I spoke to the customer representative and she said that it was because my credit card address and where I requested to send the item was different. The company wanted to make sure it’s not a fraud. She also said they do phone call security checks on a random basis. The extra step can be annoying to some people but I like that they do this.
FashionPhile Review – Cons
1) Everything is in USD
You cannot convert the currency when buying things from the website. If you have a U.S. bank account or credit card, this probably won’t matter. For all other international customers, this might not be ideal because of the currency conversion rate.
2) No Luxury Clothes
Trying to find some luxury clothing on here? Sorry! There’s no clothing selection at the moment. FashionPhile has its own apparel line but if you’re looking to buy a Dior sweater, FashionPhile isn’t for you.
Other than clothes, you can find everything else on here. Handbags, jewelry, accessories, shoes, you name it!
3) Not the Cheapest Preloved Website
FashionPhile isn’t the cheapest second-hand designer goods website out there. I had to cut down on unnecessary expenses to shop for preloved luxury items. Even at a discount, preloved luxury items are still expensive!
I’ve seen reviews about how overpriced some of their items are. Do your research! Browse around online to see how much a product you want to buy is worth on the market.
4) Price Reductions
FashionPhile is a bit different when it comes to price reductions. Some companies might choose to hold quarterly annual sales. Instead, FashionPhile slashes prices after a certain time frame. They go by 5% intervals. Something might cost $300 and after a certain number of days, FashionPhile will cut the price to $285. There is a 5% discount and it will go up to 30% off. There’s also an outlet and final call selection you can check out.
5) Can’t See or Touch Physical Products
The last one is pretty obvious. You can’t touch or see the products in person but that’s a downside to online shopping in general. I’ve gotten better at online shopping with experience. You have to heavily rely on the pictures and description. Don’t forget to zoom in on the pictures!
FashionPhile Review – Special Notes:
Instead of putting these in the pros and cons, I wanted to make a separate notes section.
1) Chanel and Louis Vuitton Focused
It seems like FashionPhile focuses mostly on Chanel and Louis Vuitton. If you like those two brands, FashionPhile is definitely for you. There is still a wide selection of other brands if Chanel and LV don’t interest you.
2) Domestic Shipping
This can be a pro if you live in the U.S. but isn’t for us folks who live in other places worldwide. FashionPhile provides free domestic shipping. I could have saved $35.86 on shipping if I was still in university in Boston instead of them shipping my wallet all the way over to Hong Kong.
Do you agree with my FashionPhile review? What are your thoughts on the website? Have you shopped on FashionPhile before? What did you buy?